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Find deployment guides, technical documentation, and answers to common questions — or reach our team directly. We support customers across all Radgentix products and advisory engagements.
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Search articles and how-to guides
Product documentation, integration guides, common troubleshooting steps, and platform reference material. Start here for most questions.
Browse the KB → 02 — DeploymentRadIVWL deployment guidelines
Prerequisites, architecture reference, integration patterns, licensing workflow, and partner onboarding for the RadIVWL platform.
Open deployment page → 03 — IncidentReport a production issue
For existing customers experiencing degraded service or an outage. Include severity, environment, and impact — we route to on-call for P1 and P2.
Open incident report → 04 — EnquiryContact the support team
Questions about a product feature, a bill, an account change, or something you couldn't find in the knowledge base. General enquiries are handled within one business day.
Send a message →Every ticket gets a first response within a defined window.
Our support tiers align to the operational impact of the issue. Severity is set collaboratively when you raise the ticket — if you're unsure, mark it lower and we'll upgrade if the impact warrants it. P1 and P2 are covered 24 / 7 for enterprise customers under active support contracts.
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